Office of Quality and Continuous Learning
: Professional Development Courses

MS Office Applications Productivity Courses 
Dates: September 11-December 18, 2008  *registrations are now being accepted
Location: Main Campus, University Computer Center, room UC-1600 
The University of Toledo is committed to office productivity skill enhancement of its employees.  Therefore, the Office of Quality and Continuous Learning is offering a curriculum based on a needs-assessment survey conducted by the Information Technology department.  Interested employees are encouraged to register as soon as possible due to limited seating.

Building UT Community
Course Date: September 17, 2008            Instructor: Dr. Dale Dwyer
This course explores the challenges and opportunities that leaders face as they move their people and organizations into new, and often completely unfamiliar, territories. It also incorporates an asset-based approach to help the employees and the organization grow in capabilities and community. The focus is on the attitudes and behaviors required for initiating and building a community that will help people do the real work of change and improvement. We will also discuss several competencies that leaders need to develop to build a community that will guarantee a successful attempt to initiate and lead change.

Performance Appraisals: Planning, Implementing and Monitoring
Course Date: fall dates TBD             Instructor: Dr. Dale Dwyer
Most managers hate doing performance appraisals, often because they (1) aren’t sure how to do them effectively, (2) don’t like having difficult conversations with marginal performers, and (3) believe that the appraisal process takes a lot of time, keeping them from their “real” jobs. However, this course helps managers understand that their primary job is to help employees be successful at their jobs and demonstrates how to incorporate performance evaluation and development throughout the year.

Emotional Intelligence
Course Date: fall dates TBD            Instructor: Dr. Margaret Hopkins
Great leaders move us through basic human process – our emotions. Exceptional leaders are not just smart or lucky, but more frequently rely on their emotional intelligence (EI). Emotional intelligence is the ability to understand and manage oneself and to understand and work with others. As a result of this course, participants will:

• learn how outstanding leaders harness the power of positive emotions
• apply EI to themselves and their workplaces
• identify strategies for enhancing their leadership and emotional intelligence
• learn how to lead others more positively toward outstanding performance

UT Contract Administration
Course Dates: fall dates TBD          Instructor: Connie Rubin
This series of short courses will provide management team members a more detailed overview of the collective bargaining agreement between UT and CWA / UTPPA in order for participants to more effectively administer the contract.  Please note:  Participants should be supervisors of CWA employees. 

Topics include:

• Labor Law Overview
• Hiring Process
• Coaching and Counseling
• FMLA/Leaves of Absence
• Sick Leave
• Interest Based Bargaining/Grievance Process
• Substance Abuse
• Public Records Law

Exceptional Customer Service
Course Date: fall dates TBD              Instructor: Debra Smith
This course is designed to provide customer-focused strategies to deliver the exceptional customer service expected by today’s customers. The specifics of customer commitment and retention as well as a service excellence attitude that permeates UT's organization is explored, as well as the importance of delighting both internal and external customers in order to create positive “Moments of Truth.”

Applying Lean Principles to Higher Education 
Course Date: fall dates TBD            Instructor: Jim McGrath

Applying Lean Principles 101 to Higher Education
Attain on-time project realization by securing ‘full commitment, support and emotional buy-in’ from Top Management, all Key Stakeholders, and the People who must actually apply and implement the new methods (procedures, software systems, cross-functional or matrixed applications)!

• You will define 'Customer Value' with piercing clarity, by using your Vision and Mission as the lens through which you prioritize, align and link “everyday run the business issues” Vs. “strategic implementation/change initiatives.”
• You will then utilize a customer perspective to categorize all of your “perceived-must-dos” into separate activity lists of either Value-Added, Required (by the organization), or Non-Value-Added as defined by the Customer
• You will reassess where you are currently spending your limited time and resources and plan how to make the appropriate changes

Applying Lean Principles 102 to Higher Education

• You will identify the needed lean skill sets and tools (for both you and your people) to deliver on your re-prioritized goals and objectives
• You will outline an implementation plan covering the 5 W’s & 1 H
  o The Continuous Improvement Process Knowledge you must know: (What and Why)
  o The Implementation Skill Sets you must have: (Who and How)
  o The Specific Tools of Continuous Improvement that you must be able to use: (Where and When)

Project and Program Management Basics
Course Date: fall dates TBD         Instructor: Greg Githens
The course familiarizes professionals with the fundamentals of project management and provides the essential skills that can be utilized immediately to ensure long-term success. Upon completion, students will understand the basic concepts of project management to further development:

• The skill and confidence to successfully plan and contract projects
• The ability to deliver a desired product on time and within budget
• The know-how to identify what a project actually requires in time and resources
• The confidence to clearly communicate project requirements and set attainable goals with customers, managers and team members
• An understanding of what it takes to succeed as a project manager
• The basics of planning so you can use project management software effectively